Ethan Carter

Oceanside, CA 92057

(212) 795-4969

ethan.t.carter@gmail.com

Oceanside, CA 92057 | (212) 795-4969 | ethan.t.carter@gmail.com

Seeking Career Change & Open To Possibilities

Adaptable, goal-focused, professional seeking to leverage diverse background in technology, business and marketing administration, and customer service into the right position.

  • Proven 20+ year record of providing stellar customer service, building/maintaining relationships, delivering client satisfaction, and resolving issues for both the wellness and investment banking industries.
  • Former web developer with extensive software and hardware expertise.
  • Former Executive Assistant skilled at performing office administration, marketing, travel planning, and general scheduling.

Key Strengths

Customer Service | Office Administration | Marketing Support & Coordination | Website Design, Development, & Maintenance | Social Media Marketing | Program Development & Management | Training & Instruction | Problem Solving | Client Services | Executive Support | Accounts Payable/Receivables | Scheduling & Calendar Management | Drafting Correspondence

Technical Skills

Microsoft 365 | Google Workspace | Adobe Creative Cloud | HTML, CSS, JavaScript | WordPress, Elementor, Squarespace, Joomla, other proprietary CMS for Web Development | Quicken, QuickBooks, TurboTax accounting | Constant Contact, MailChimp, HubSpot, Canva marketing | Acuity, Calendly, Monday, Slack, PayPal, Stripe, Square, Shopify for small business operations | Facebook & Instagram Business accounts | Later, Planoly, other social media scheduling tools | All major teleconferencing software | Computer Networking | A/V System Installs

Professional Experience

APPA HEALTH, Remote USA | March 2023 – Present
Mentor
Engage with high school teenagers in weekly one-on-one teleconferencing calls and text messages.
  • Share videos and discuss prompts based on Cognitive Behavioral Therapy (CBT) to empower teens with mindset tools for navigating life.
PART-TIME FITNESS WORK, Oceanside, CA | June 2017 – January 2023
My father passed away in February 2018. I worked part-time (20 hours a week) while the logistics of his estate were resolved, then Covid hit.
RANCHO LA PUERTA, Tecate, Mexico | May 2015 – November 2017
Pilates & Fitness Instructor
Provided exceptional guest services in teaching and leading a wide range of fitness classes for diverse clientele at the world-renowned, fitness spa and resort.
  • Led and taught group, semi-private and private sessions, and classes in a range of formats, including Pilates, cycling, strength training, stretch, foam roller, circuit, TRX, BOSU, kettlebells, HIIT, pickleball, and more.
  • Interacted with guests to keep them engaged. Provided top-notch customer service to ensure client satisfaction.
  • Conducted and led property tours, orientations, and other concierge / reception services to welcome guests.
  • Often acted as weekend Manager-On-Duty, which involved supervising staff and resolving issues to ensure outstanding guest experience.
BAY CLUB CARMEL VALLEY, San Diego, CA | June 2011 – October 2015
Program Manager | (December 2013 – October 2015)
Selected to launch, market, and lead adoption of the new MyRide Virtual Reality product to indoor cycling programs.
  • Managed and coordinated schedules as well as provided audio/video (A/V) technical support and troubleshooting to ensure high performance of product.
Pilates Program Director | (August 2012 – May 2014)
  • Managed and provided direction for a team of five instructors, accountable for setting expectations and team performance.
  • Recruited, hired, and on-boarded new talent providing training to ensure team met performance expectations.
  • Launched and managed a monthly program membership initiative that became #1 companywide.
  • Introduced strategies to increase sales and revenue growth; monitored program performance adjusting as needed.
  • Provided memorable customer service to clients to ensure their loyalty and long-term business.
  • Organized and coordinated schedule for fitness classes and offered specialty programming.
Group Fitness Instructor / Pilates Instructor / Personal Trainer | (June 2011 – October 2015)
  • Taught group fitness classes and provided personal training for private clients.
FROG’S FITNESS, Encinitas, CA | December 2010 – August 2012
Pilates Program Director
Developed and managed a popular Pilates program for the fitness center.
  • Implemented sales and business retention strategies that increased group classes and revenue growth.
  • Provided excellent customer service by addressing clients concerns to ensure their long-term, continued business.
  • Standardized internal marketing within corporate guidelines to bolster company branding.
PLUS ONE HEALTH MANAGEMENT, New York, NY & Los Angeles, CA | October 2004 – April 2009
Group Fitness Program Director & Instructor
Relocated from New York to Los Angeles in Nov. 2008 to help launch new facility; continued to lead fitness classes as needed.
Provided leadership in developing engaging fitness classes that consistently met / exceeded revenue and capacity expectations.
  • Enhanced group fitness programs by adding more classes and increasing penetration rate thereby increasing revenue generation. Managed the overall performance of programs.
  • Engaged with clients to build relationships and to ensure their satisfaction with the program.
  • Hired and trained new instructors as well as implemented corporate marketing tools to support lead generation.
  • Conducted and led group fitness classes for corporate businesses, including Nestle (Glendale), Disney (Burbank), NBC (Culver City) in Los Angeles, and Goldman Sachs, The Hearst Corporation, and Merrill Lynch in New York.
CREDIT SUISSE, New York, NY | October 1999 – October 2005
Senior Web Developer | (January 2003 – October 2005)
Managed a team of front-end developers and customer service reps; provided training to enable team to perform at top levels.
  • Empowered non-technical users to own and update internal sites thereby reducing time the team spent on these tasks.
  • Developed and maintained successful client relationships providing quality customer service.
  • Coded wireframes from designers for developers.
Web Developer | (October 1999 – January 2003) Designed, developed, and maintained over 1,000 internal sites and over 10,000 external pages.
  • Provided technical support resolving 4,000 Help Desk tickets a year; supported all internal company departments.

Hobbies

Music, working out, surfing, camping, van life, pickleball, technology, interior design, DIY home projects

Education

Bachelor of Arts in Psychology | Wheaton College, Norton, MA

References

References are available upon request.